Clear answers to the most common questions from first-time members — how credits work, booking stays, costs, and everything you need to join with confidence.
Yes. Credit charges vary by grading. Once the swap form is submitted, the system calculates and confirms the transaction automatically.
No. Credits are earned equally. B&Bs are not expected to provide meals unless agreed separately.
Members must provide a valid reference number. Admin verification is available if uncertain.
No. You are always free to decide whether to accept a swap request based on your availability and preferences, although active participation is encouraged to get the most value from the system.
Yes, but all bookings must be made by the registered member, who remains fully responsible.
No. Credits can be used over time and at different establishments.
No. You decide how many days you host.
No. Credits are banked and used independently — you are free to stay at any participating establishment and host anyone in return.
You may qualify for Loyalty Membership. Credits are not refunded. Please contact administration before finalising any sale to discuss your options.
Yes — you can build your credit balance by hosting other members, referring new members, or through approved top-ups. You earn 5 credits + R500 cash for every successful referral.
Yes. Your credits remain available indefinitely as long as your membership remains fully paid up and active. If membership is cancelled or allowed to lapse, unused credits are forfeited.
This varies by star rating:
Up to 3 stars:
0.5 credits per person per night (e.g., 2 people = 1 credit).
4 and 5 stars:
1 credit per person per night (e.g., 2 people = 2 credits).
Entire Cottage / House (Lump Sum):
Take the total commercial nightly rate and divide by 800 (e.g., R2,400 ÷ 800 = 3 credits).
On the page for choosing an establishment, click on the dropdown button called "Important Usage Links" and choose "My Credit Balance". Please also keep your own records, as our database only stores forms for up to 3 months.
There are stringent security checks. You will be given a unique reference number and password. The registered person is solely responsible for the security of their login details.
Let us know and we will take disciplinary action against the member. We will still credit your account as though the swap had taken place.
No. The system is based on a totally cash-free stay. Only breakfasts, other meals, or activities can be negotiated separately for payment — either with additional credits or cash.
Joining consists of a once-off registration fee plus a pro-rata subscription amount for the months remaining until May. Thereafter, only a low annual renewal fee is payable each May. Please see the joining fees table for full details.
If you've seen enough and want to participate, go to our Registration page and follow the procedure. Once processed, you will receive a confirmation email with your unique reference/PIN numbers and 6 free credits to start trading immediately.
Still have questions about our accommodation swap or swop and stay network? Contact us directly — we've been helping South African hospitality owners travel smarter since 2003. Whether you call it a swap and stay, an accommodation swop, or a hospitality exchange, we're here to help you make the most of your membership.